Collection and Delivery Policy

Collection

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• Our insurance policy does not cover removing any items from walls, floor fixings or disassembling.

• All Collection Items must be disassembled, disconnected, and available for immediate collection at the agreed time, ensuring suitable and sufficient access to remove the items.

• Our delivery teams cannot remove any windows or doors to collect any items.

• Items must be in a convenient location near the main entrance. Our collection teams are only able to collect from the ground floor and unable to carry items downstairs.

 

Delivery

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• Items will be delivered to your nominated address. Our delivery team will email or phone you to organise a convenient date and time.

• Unfortunately, our public liability and personal insurance policy does not permit our team to carry furniture upstairs or fix items to walls or floors.

• We can leave your item in the first reception room to your property.

 

Further Information

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• All collection and deliveries are subject to a walk-through assessment.

• If our delivery/collection team consider that collection/delivery of an Item is likely to cause damage to your property, they will inform you and record their concern on the delivery/collection document.

• Allura Furnishings accept no liability if you still require the items removed if concern has been highlighted.

 

Covid

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• If you or anyone else living at the property are showing symptoms, our delivery team will reschedule for a later date. The same applies if anyone in your home is currently shielding.

• Thank you in advance for your understanding and for helping to keep our delivery team safe by maintaining a safe distance.